Shipping Policy

Store Policy

We are delighted that you’ve chosen to visit and shop with Skinostics. By making a purchase you are agreeing that you have read and accepted all of our policies and terms.

Orders:

All sales are final. Please carefully read all product descriptions and notations before placing the order.

It is to the company’s discretion to accept or deny any discount or coupon codes. Only (1) discount can be applied per order. Discounts cannot be applied to previously placed orders.

Any shipping changes or requests that need to be made to an existing order should be requested within 24 hours of purchase. Any request made outside of that time frame would be to the discretion of the company if it could be honored. Orders are unable to be edited once made, therefore a new order would have to be placed if an item is looking to be changed, added, or removed from an order. In these cases, as long as the order has not been fulfilled and/or shipped, we will accept canceling an order outside of the 24-hour window, but only once a new order has been placed by the customer.

Shipping:

Unless otherwise noted, orders are typically processed to be packed and shipped out within 1-3 business days.  The time frame doesn’t take into consideration the time in which it takes to get the order delivered to you from the United States Postal Service (USPS) which could be 3-5 business days. 

The pricing of shipping costs are not regulated by the company, but instead dictated by the current USPS rates which will take the weight and the shipping destination to determine the price.

The shipping method in which you choose does not change or affect our company’s current fulfillment time. Selecting any priority or expedited shipping will be upheld and guaranteed from the shipping carrier. Skinostics is not responsible for the package not being delivered in that time frame.

We as a company are not responsible for shipping delays or lost packages marked delivered but not received. In the event that this happens, please file a claim with USPS using your tracking number. Our company will assess the appropriate solution to any delivery issue.

 

Returns/Exchanges:

All sales are final! We do not accept any returns or exchanges, no exceptions. Please read all terms and conditions before placing an order.

Our products are formulated and made in small quantity to ensure quality for all products.

If the product you received is deemed defective, the item is eligible to be resent if reported within 3 days of the delivery date. Please send photos to hello@myskinostics.com with “Damaged” and your order number in the subject line. Our team will assist with next steps, with a return label.

If an item appears to be missing from an order, we will immediately address the mishap by resending that item as a top priority. Missing items need to be reported within 3 days of the delivery date to hello@myskinostics.com

Skinostics Operation Hours are Monday-Friday, 9:30M – 5PM EST. We do not process or ship orders on weekends or National Holidays. Please allow 24 – 48 hours for a response via email. Social media direct messaging or comments is not an accepted form of communication for orders.